Privacy Policy

Privacy Policy for NeighborlySTL.com

Effective Date: March 23, 2026

1. Scope and Consent

This Privacy Policy applies to information collected through NeighborlySTL.com. By using this Site, you consent to the collection and use of your information as described herein. By providing your mobile phone number or email address, you expressly consent to receive communications from NeighborlySTL.com, including SMS and email.

2. How Data Will Be Used (SMS & Email)

We use your information to provide requested services, such as quotes and repairs, and to keep you updated on your appointments.

Mobile Messaging Privacy Assurance: NeighborlySTL.com maintains a strict policy that consumers' mobile messaging opt-in data and consent will not be shared with third parties for their marketing purposes. Your mobile information is used solely by NeighborlySTL.com to provide the services you have requested.

  • Types of Messages: We may send messages regarding your service requests, appointment confirmations, technician arrival updates, and occasional promotional offers.
  • Message Frequency: Message frequency may vary.
  • Rates: Message and data rates may apply.

3. Opt-Out and Help Instructions

We acknowledge and respect your right to opt out of messaging and email campaigns at any time.

  • SMS Opt-Out: To stop receiving future communications, you can opt out by texting STOP. No further messages will be sent once you have opted out (except for a single automated confirmation of your request).
  • SMS Help: For assistance, text HELP or email marketing@neighborlystl.com.
  • Email Opt-Out: To stop receiving marketing emails, click the "Unsubscribe" link at the bottom of any email or contact us at marketing@neighborlystl.com.

4. Information We Collect

We collect information you manually provide (name, address, email, phone) to fulfill service requests. We also collect automated data via cookies to improve site performance. You may opt out of cookies through your browser settings, though some site features may be limited.

5. Sharing Your Information

We share information with service providers (such as Service Titan) solely to facilitate our business operations, such as scheduling and payments. These providers are bound by strict confidentiality agreements.

Note: This sharing excludes your SMS opt-in data and consent, which is never shared with third parties for their own marketing.

6. Data Security and Retention

We take reasonable precautions to protect your data. We retain your personal information for as long as necessary to provide our services or as required by law.

7. Children's Privacy

You must be at least 13 years old to use this Site. We do not knowingly collect information from children under 13.

8. Contact Us

For questions regarding this policy or to update your preferences: 

NeighborlySTL.com 

Address: 1564 Fencorp Drive, Fenton, MO, 63026

Phone: (636) 888-0370

Email: marketing@neighborlystl.com